Product Release Notes: 30th March 2021

We’re pleased to announce the product updates from 12th March to 26th March in our latest product release notes. For further information on any of the points below, please contact your Grip representative.

Improvements & New Features: Participants

1. Updates to the new product profile layout

The new layout has been retouched, moving the summary underneath the main product card and placing the headline to the right of the photo.

Why? For profiles with longer summaries, you had to use a scrollbar to read all the information. The retouched version creates a cleaner UI.

Available To: All users
Release Type: Automatic
Release Date: 31/03/2021

2. UX improvements to the Edit Profile page

Users trying to leave the Edit Profile page without saving their changes will now see a confirmation modal. Additionally, the summary field’s size is now automatically adjusted to the amount of text that has been typed in.

Why? The summary field used to occupy more space on the edit profile page, making the ‘Save Changes’ button less visible. With a smaller text field, it is easier to see the ‘Save Changes’ button. In case the user still forgets to click the button, they will get a friendly reminder before they leave the page.

Available To: All users
Release Type: Automatic
Release Date: 31/03/2021

3. Improved back to list functionality

If you:
1) Scroll beyond the first page on a list,
2) Click into a profile,
3) Press the back button on your browser,
You will be returned to the last page you were scrolling on.

Why? Before this improvement, if you clicked ‘back’ you would be returned to the start of the list, even if you had got all the way to ‘Z’! Now you will be returned to the last page you were scrolling through, so using lists should become much quicker and easier.

Available To: All users
Release Type: Automatic
Release Date: Live

4. Session Chat Q&A and Polling

Live chats are to be created on a session-level instead of a session location level. New session-level chats will get access to QA & Polling functionalities.

Why? Firstly, to remove confusion caused by sharing a single communication feed across multiple sessions. Secondly, to provide embedded QA & Polling functionality on session pages.

Available To: Premium feature
Release Type: On an event by event basis
Release Date: 31/03/2021 (this release won’t include QA & Polling on the Main Stage)
Links to Articles: Our plans for Q&A and Polling | Set Up | Moderation

Improvements & New Features: Organisers

5. Event Expert and above can now change the role of a team member

Somebody with Event Expert level access and above can now amend the role of team members for teams within an event.

Why? Changing the role of team members is a fairly common task, so limiting it to a higher access level was causing problems.

Available To: Event Expert and Above
Release Type: Automatic
Release Date: 30/03/2021

6. Ability to have a Profile exist as different Types across different events

A Profile can now exist as multiple types across an app. For instance, you can be an attendee in event A and an exhibitor rep in event B.

Why? Users often needed to be a different data type in a different event within the same app.

Available To: All Users
Release Type: Automatic
Release Date: 01/04/2021
Links to Articles: https://support.grip.events/article/15-how-to-create-a-thing-from-the-organiser-dashboard

Improvements & New Features: Data

7. Advanced Insights of Event Meetings Performance Beta for Dashboard users

This insights panel will allow organisers to dive into the data using filters and date ranges.

  • Ability to filter by date range that will drive the insight page
  • Total Number of Meetings
  • Total Number of Accepted Meetings
  • Total Number of Declined Meetings
  • Total Number of Pending Meetings
  • Meetings that have taken place by location
  • Comparison of meeting types (which is the most popular)
  • Meeting invite status by day
  • Meetings based on the top 15 job titles
  • Total Number of Meetings by User Type (Top 5)
  • Comparison of what type of meetings are had by the data type
  • Which data type requested the most meetings

Why? Event Organisers will be able to see meeting performance insights more clearly and be able to dive into the data during and after their event. Enabling organisers the use of filters and date ranges to see the performance of meetings in different areas.

Available To: Event Expert and Above
Release Type: Automatic
Release Date: 31/03/2021
Links to Articles: Will be uploaded to panels when released

8. Advanced Insights of Session Engagement for Dashboard users

This insights panel will allow organisers to see advanced insights around the session engagement of their event.

  • Ability to filter by date range that will drive the insight page
  • Session Selection
  • Number of Session Views
  • Attendees that added a session to schedule but did not attend
  • Number of attendees who joined sessions more than once
  • When people joined the sessions
  • Live Vs On-Demand
  • Views on Main Stages vs Sessions
  • Session Attendance Performance (Showing Attended and Did Not Attend)
  • Graph that shows a comparison of sessions that were added to participants schedule and the number of those that actually attended the session.

Why? Event Organisers will be able to see meeting performance insights more clearly and be able to dive into the data during and after their event. Enabling organisers the use of filters and date ranges to see the performance of meetings in different areas.

Available To: Event Expert and Above
Release Type: Automatic
Release Date: 31/03/2021
Links to Articles: Will be uploaded to panels when released

Improvements & New Features: Mobile

9. Filtering in ‘My Schedule’ & Meeting Home Feed blocks

Users can now filter meetings by Meeting Status and Dates in ‘My Schedule’. This means that ‘Scheduled Meetings’ and ‘Pending Meetings’ blocks on the home feed will now open ‘My Schedule’ with the relevant filters already enabled.

Why? Mobile users needed a better way to manage their scheduled and pending meetings

Available To: All mobile users
Release Type: Automatic
Release Date: iOS: included in all new builds after the 2nd of April; existing active apps updated gradually (or on request)

Android: included in all new builds after the 9th of April; existing active apps updated within two weeks after 9th of April.

Bugs & Fixes

  • Fixed: Relationship creation delay when importing data
  • Fixed: Inability to change default language on an event
  • Fixed: Teams Contact export not being available for Event Expert+ users
  • Fixed: Some meeting filters not working on the dashboard
  • Fixed: Google Tag Manager issues for an event
  • Fixed: Inability to remove metadata in the dashboard on multi-lingual events
  • Fixed: Various HTML related display issues
  • Fixed: Whereby screen sharing functionality not working on Firefox when meeting embedded in Grip
  • Fixed: Exhibitor profile not appearing in filtered list
  • Fixed: Meetings not showing in shared Teams calendar
  • Fixed: Unexpected behaviour after pressing chat button in Inbound leads

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