New report

Retention is King in the events business

Does exhibitor engagement predict who rebooks? Grip’s data on 150,000+ anonymized exhibitors across 500+ show cycles puts a number on it for the first time.

Retention is King report cover
150,000+ anonymized exhibitors | 500+ show cycles

About the data. This analysis uses anonymized, aggregated activity data from the Grip platform. Results are reported only as totals, percentages and rates pooled across many shows. No organizer, event, exhibitor or attendee is named, and none can be identified from the figures.

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Five findings from 500+ show cycles

01
Halve churn and growth triples.
02
Only 36% of first-time exhibitors come back. Repeats: 70%.
03
Engaged exhibitors return. The lines rise at every step and never cross.
04
Attention received predicts return. Effort made does not.
05
You can see churn coming on the last day of the show.

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The other 26 pages

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2.
What drives retention
p10
3.
The Grip study
p14
4.
Engaged exhibitors come back
p18
5.
Attention received, not given
p23
6.
You can see churn coming
p27
7.
Takeaways for organizers
p31

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